Delivery and returns
Delivery costs £4.95 for UK delivery, although delivery is free on UK orders over £75.00.
Deliveries within the EU are £35.00.
Delivery charges for orders being delivered to the USA mainland are £90.00.
To confirm delivery charges for all other regions, please contact us before placing your order.
Goods are normally dispatched within 48 hours after we have accepted your order. We will make reasonable endeavours to deliver the goods within 5 working days following confirmation of your order, however this is only an estimate.
All orders will be sent by courier Recorded Delivery.
We hope you love your Tonrose linens goods but if you need to return anything to us, here's what you need to know. If you are not 100% satisfied with your goods then please return them to us in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased.
Unless faulty, we'd like you to make your return within 14 days of purchase, and please note that you'll need to bear postage costs. If the item is faulty or damaged, please call us on 07983 531222, between 9am and 5pm (UK time). Please note that personalised and embroidered items are not returnable or refundable unless the item is faulty.
As a purchaser within the EU you have the right to cancel your order within 7 days of your contract with Tonrose Ltd. If you cancel your order then you will have your payment returned once we have received the goods.
We ask customers to please allow 7-10 days for returns to be processed and monies to be refunded.
Please note terms and conditions for Trade customers delivery and returns can differ. For returns information on Trade orders please contact us on firstname.lastname@example.org
Exchanging an item
Simply return the unwanted item following our returns process and place a new order online for the product you'd like instead. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.
How long do I have to exchange a product?
In line with our returns policy, you have up to 14 days to exchange a product from the date you received your order.
What is the refund policy for international items?
If you've changed your mind about keeping your purchase, please return it in its original condition and obtain a proof of postage. By original condition, we'd expect this to mean that you've kept original packaging and labels, and that the item is unused and undamaged.
Unless faulty, we'd like you to make your return within 14 days of purchase, and please note that you'll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on 07983 531222, between 9am and 5pm (UK time).
How to change or cancel your order
Amending your order
We are really sorry but in most cases it is not possible to make changes to your order once you've placed it. If the order has not yet been despatched from the warehouse we may be able to cancel your order to allow you to replace it on the website.
Cancelling your order
If your order has already been despatched from the warehouse, then you will need to return your order following our returns procedure.